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FAQ
about AMBERSCREATIONS
What is AmbersCreations?
AmbersCreations is your online destination for stylish and unique art prints and posters. Each design is created with passion and attention to detail, bringing creativity, emotion, and modern design into your home.
Our mission is simple: to make beautiful, high-quality art accessible to everyone, everywhere.
Where is AmbersCreations based?
We’re proudly based in the Netherlands 🇳🇱, and we ship worldwide! With trusted print partners and sustainable materials, we make sure every order arrives in perfect condition. No matter where you are.
What makes AmbersCreations special?
Our prints combine minimalism and character, offering a balance of simplicity and emotion. We use high-quality materials, eco-conscious production methods, and timeless designs to ensure every print remains beautiful for years to come.
How can I reach AmbersCreations?
If you have questions, custom requests, or collaboration ideas, reach out anytime via our Contact page or email. We aim to respond within 24 hours.
Product Information
What are your print specifications?
Our prints feature a semi-gloss finish that delivers vibrant colors with a soft, silky sheen. They’re printed on sturdy 170 gsm (65 lb) paper, with a thickness of 0.19 mm (7.5 mil) for a premium look and feel. We use FSC-certified or equivalent sustainable paper, so you can enjoy your art with an eco-friendly conscience.
What sizes do you offer?
We currently offer the following sizes:
- A3 – 29.7 x 42 cm
- A2 – 42 x 59.4 cm
- A1 – 59.4 x 84.1 cm
- A0 – 84.1 x 118.9 cm
- Digital Download – High-resolution digital file for at-home or local printing
Are frames included?
No, frames are sold separately. This allows you to choose a frame style that fits your personal taste and interior.
Do the colors on screen match the actual print?
We do our best to display accurate colors, but slight variations can occur due to screen settings and lighting.
Do you use eco-friendly materials?
Yes! We’re committed to sustainability and use responsibly sourced, FSC-certified paper and environmentally friendly inks.
Do you offer digital-only prints for home printing?
Yes, we offer high-resolution digital downloads that you can print locally or at a print shop.
How long will my poster last?
With proper care (avoid sunlight and humidity), our prints are designed to last many years without fading.
Orders & Returns
Can I cancel or modify my order?
If your order hasn’t entered production yet, we can usually make changes or cancellations. Please contact us as soon as possible.
What if my poster arrives damaged or incorrect?
If your order arrives damaged or you received the wrong item, contact us within 14 days with a photo and your order number. We’ll arrange a replacement or refund quickly.
What is your return policy?
We accept returns for non-custom items within 14 days of delivery, provided the item is unused and in its original condition. Custom or digital products cannot be returned unless defective.
How do I start a return?
Simply email us your order number and reason for return. We’ll provide instructions and the return address.
Shipping
Do you ship internationally?
Yes, we ship worldwide. Shipping costs are calculated at checkout based on location and order size.
How long will shipping take?
Shipping times vary depending on your location and shipping method. International shipping may take longer.
Will I have to pay customs or import fees?
International customers may need to pay customs duties or import taxes, depending on their country’s regulations.
How are posters packaged for shipping?
Posters are carefully rolled in protective tubes, ensuring they arrive in perfect condition.
Payments & Security
Which payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and other secure methods displayed at checkout.
Is your checkout secure?
Absolutely. All transactions are encrypted and processed through trusted, secure payment gateways.
Care & Display
How should I hang my poster?
For the best results, frame your poster and keep it out of direct sunlight or humid areas to prevent fading and warping.
How do I clean or dust my poster?
Use a soft, dry cloth or brush. Avoid water, sprays, or chemicals that could damage the paper.
Can I display my poster without a frame?
You can, but framing behind glass or acrylic helps protect your print and enhances its longevity.
Custom & Creative
Do you offer custom or personalised prints?
Yes! We can often customise text, colour, or size. Send us your idea, and we’ll see what’s possible.
Can I commission a completely new design?
Yes! We accept commission requests. Reach out via our Contact page with your idea, and we’ll discuss feasibility and pricing.
Can I request a color change on an existing design?
In many cases, yes contact us before ordering to confirm if it can be done.
What if I can’t find the size or design I’m looking for?
No problem, please send us a message via our Contact page or email. Tell us the design name and size you’d like, and we’ll let you know whether we can accommodate or suggest an alternative.
Customer Support
How can I contact you?
You can reach us anytime via our Contact page, by email, or on social media. We usually respond within 24 hours.
What languages do you support for customer service?
Currently, we provide support in English and Dutch.
Do you have a physical store?
Not yet, AmbersCreations is an online-only brand focused on providing high-quality art with worldwide delivery.
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